Reminder about CPR Certification Requirement

• DCEs
• Field Service Teams
• DNS/ED
• Executive Leadership

As a reminder regarding CPR certification. CPR certification is required for all licensed nursing staff in our LIvingCenters. Certification by an American Heart Association instructor is mandated. New hires can be certified at hire or must be certified within 90 days of hire by taking an American Heart Association certified course. If previously certified employees choose to recertify via exam online they may do so by using the link at: http://www.onlineaha.org/. Online recertification requires validation of CPR skills by an American Heart Association instructor within 60 days of online recertification. CNA certification is voluntary but encouraged.

Each center is responsible for maintaining a record of certification and hands-on validation for each employee.  For any employees who have been certified by an organization other than the American Heart Association, all subsequent recertifications must be provided by an American Heart Association instructor. A listing of American Heart Association courses can be found at the following link: : http://www.onlineaha.org/ or by contacting your local hospital.

If you have any questions regarding this process, please contact your Director of Staff Development, your Field Service Clinical Director, your AVP or Melissa Purvis, melissa.purvis@goldenliving.com.

Safety Incentive Program: Apply for Second Quarter 2014 Safety Award

• Executive Directors
• Directors of Nursing Services
• Directors of Clinical Education
• Safety Committees

SAFETY AND LOSS CONTROL

Starting July 1, 2014, submit your documentation if your LivingCenter has earned the Second Quarter 2014 Safety Incentive Program (SIP) award.

Step 1.  To Qualify for the SIP:

• Your LivingCenter must not have had an injury that caused the employee to miss work beyond the state workers’ compensation waiting period in the second quarter of 2014 and was paid by workers’ comp for lost wages unless the facility had offered modified duty to the injured employee and either the injured worker turned down the modified duty or the modified duty of 60-90 days had been exhausted. This new criteria will also apply if your facility earned the first quarter Safety Incentive, but within the second quarter, the claim from January, March and April now does not meet the above criteria. (S&LC will help with a review of the claims and notifying you if your facility is eligible and should submit the additional documents to qualify for the SIP, since this is new way of reviewing eligibility!)
• Your LivingCenter must not have had an injury where the cause was manual lifting of a resident from the floor in the second quarter.
• Your LivingCenter must have completed the Golden Living Emergency Action Guide. (See May & June 2014 Safety Committee Materials)

Step 2. No later than Friday, April 25:

1. Send Rita Harris ONE e-mail notifying her that your LivingCenter is eligible for the second quarter 2014 SIP.
2. Attach to THAT SAME e-mail a copy of your OSHA 300 log for 2014 YTD.
3. Attach to THAT SAME e-mail a copy of your April, May and June 2014 Safety Committee Minutes (minutes only, no other attachments/handouts).
4. Attach to that SAME email a copy of your one page Emergency Action Guide.

Step 3. Watch for an announcement in a August 18, 2014 InnerCircle, with the names of the LivingCenters that earned the SIP and the amount to be allocated to each LivingCenter. 

Safety Committee minutes are required.

An active Safety Committee is a vital part of the entire safety program, and Safety Committee meetings are where discussions about safety incentive expenditures should be taking place. Please note that submitting your April, May and June 2014 Safety Committee Minutes is now an eligibility requirement of applying for the SIP. When applying for the SIP, please make sure your LivingCenter name and location number are clearly stated in the subject line of your e-mail, on the OSHA log and on the Safety Committee Minutes and the one page Emergency Action Guide. If you are unclear about Safety Committee requirements, please contact your Safety and Loss Control consultant.

Need to submit documentation for second quarter 2014 SIP?

 Send ONE e-mail to Rita Harris: rita.harris@goldenliving.com

Note 1: Attach to the e-mail your 2014 OSHA log YTD and your April, May and June 2014 Safety Committee Minutes and your one page Emergency Action Guide.

Note 2: The OSHA 300 logs for 2014 are to be kept in electronic format using the Excel file that is available via the intranet, on the Departments/S&LC/OSHA/OSHA Facilities Log 2014 Template.

Attachment: One Page Emergency Action Guide

 Questions

If you have questions about the Safety Incentive Program, contact your Safety and Loss Control Consultant or the Safety and Loss Control department.

Benefits News for 6-23-14

• For a Better Tier Level of Coverage, Get Your KYN Health Screening
• KYN Screening Events Going on June-August. Click Here for a List of Event Locations.
• Employee Assistance Program Offers Much More Than You Realize!
• Get 10% Off Your Purchasing Power Order and Take Advantage of Payroll Deduction.

Golden Living Earns Seven AHCA/NCAL Bronze Quality Awards

The American Health Care Association and the National Center for Assisted Living (AHCA/NCAL) have announced the 2014 recipients of the Bronze – Commitment to Quality Award, and we are pleased to tell you that seven of our LivingCenters are being honored this year. This brings the total number of Bronze Awards we have received since the program’s inception to 287.

We are proud of our 2014 award-winning LivingCenters and everyone associated with them for living our mission and values and earning this recognition.

The Golden LivingCenters that earned a 2014 AHCA/NCAL Bronze Commitment to Quality Award are:

GLC – Beaver Dam, Beaver Dam, Wis.
GLC – Country View Alzheimer’s Care, Fresno, Calif.
GLC – Edwardsville, Edwardsville, Kan.
GLC – Maryville, Maryville, Mo.
GLC – New Madrid, New Madrid, Mo.
GLC – Winwood, Clinton, Tenn.
GLC – York Terrace, Pottsville, Pa.

The AHCA/NCAL National Quality Awards are our industry’s top honor, and each of the three levels — Bronze, Silver and Gold — recognizes dedication to consistent quality improvement. Earning this award takes commitment, perseverance and teamwork by the entire staff in each LivingCenter.

AHCA/NCAL will announce the recipients of the Silver Achievement in Quality Awards at the end of June and the Gold Excellence in Quality Awards in August.

Aegis Therapies Joins RAVE

Aegis Therapies has joined RAVE So it’s a great time to get onto RAVE, if you haven’t done so in a while, and tout the great work of your colleagues — including those in Aegis!

RAVE, which stands for Recognizing And Valuing Employees, is our Facebook-style website where you can send “thank you” and “job well done” messages to other employees across the company. Employees also can receive recognition points through this system that can be redeemed for a variety of items including merchandise, travel, tickets, gift cards, charitable giving, etc.

Golden LivingCenters will join RAVE in the coming months, and I’ll send you another message when that launch occurs.

When to RAVE

Are you RAVING enough? You should RAVE every time you want to:

• appreciate someone’s hard work
• recognize another employee’s devotion
• point out exceptional customer service
• make note of someone bringing our mission and values to life
• tout an award or an honor a colleague has received
• celebrate outstanding performance
• make someone feel valued
• say “thank you”
• share a positive outcome
• recognize someone’s integrity or accountability
• bring attention to a best practice

RAVE Is Mobile

RAVE gives you the opportunity to celebrate the outstanding performance of other employees right on your mobile device.

For iPhone:

• Open your internet browser and enter goldenliving.achievers.com to access the RAVE login page.
• On the program homepage, tap on the menu icon.
• Tap on “Add to Home Screen.”
• Name the bookmark, and click “Add.”
• You will see the RAVE icon on your home screen.

For Android:

• Open your internet browser and enter goldenliving.achievers.com to access the RAVE login page.
• On the program homepage, tap the browser’s or handset’s menu button and then tap the star in the top right of the menu.
• Tap on “Bookmarks.”
• Name the bookmark, and click “Save.”
• Using the same menu you accessed before, go to the folder where you saved the bookmark.

Questions or Need Help?

For an informational brochure and a Quick Reference Guide for Managers, look for the RAVE button on the company intranet and click on the link for the guides. If you have questions or need help navigating the RAVE site, contact the Achievers’ Member Experience Team at goldenliving.achievers.com and click “FAQs and Help.”

 

New Learning Center to Enhance Employees’ Professional Development

As a learning organization that is continuously challenging itself to improve and grow, Golden Living is about to launch a new Learning Center that will serve as a state-of-the-art education and professional development platform for our family of companies.

The Benefits of a New Learning Center

At Golden Living, we recognize the value of learning to the success of our employees and our company. The Learning Center will provide a critical foundation for the educational and development opportunities we provide to our employees. This platform will enable you to build on your professional skills and deliver quality patient care and customer service. You’ll find that the Learning Center will enhance your learning experiences with enhanced features and functionality.

The Learning Center will be a centralized online source for all employee education initiatives, competency and skill development, as well as annual compliance training. The Learning Center will be the place to access all of the learning courses that can now be taken through the Golden Living Learning Management System, Golden University, and AseraCare University.

Investing in You

To help us sustain a learning culture, we have established two Golden Living Learning Governance Councils that will provide governance and strategic vision for learning and development as well as oversight of the new Learning Center.

The Learning Governance Strategic Council will comprise key leadership from across the company who will provide the strategic vision for learning and development. Its goal will be to ensure Golden Living is providing the appropriate tools and resources as well as advance learning opportunities within the organization.

The Learning Governance Leadership Council will comprise functional leaders across the company who will be responsible for driving a culture of continuous learning based in our Golden Living values and best practices.

Through this council’s leadership, Golden Living aims to inspire our employees to drive their own professional development while also ensuring them that Golden Living supports their efforts by providing meaningful tools and resources.

When Is the New Learning Center Coming to You?

The Learning Center will be available in July for employees working in select Georgia locations for our Golden LivingCenters, Aegis Therapies and AseraCare. This targeted launch will allow us to gather user feedback across the business lines and make adjustments before the full launch.

Later this summer, we will announce the availability of the platform to the rest of our employees. Human Resources will send more detailed information about accessing the Learning Center when it becomes available to you.

The Golden Living Learning Center will position us for future expansion of our learning and education capabilities.

Aegis Offers COTA Training

• CNA

We are looking for candidates for our next class. If you’re interested or know someone who would be a strong candidate for this program, we’d love to hear from you. We are partnering with Concorde Career Colleges Inc. to offer qualified students the opportunity to earn a degree and become a Certified Occupational Therapy Assistant (COTA) at no cost.

About the Program

The COTA program is a 20-month course of study that begins in December 2014 and results in a three-year employment assignment with Aegis Therapies for Golden Living’s program graduates. The first five months of study will be completed online; the remaining coursework will be done at the training center in Fresno, Calif. Students will be required to live near the Fresno training center during this portion of the program and may need to temporarily relocate.

Twelve students will be accepted into the program. The class will be a combination of Golden Living employees and external candidates. Our new Occupational Therapy Assistant degree program helps us meet our staffing needs, as well as the needs of our patients by providing us qualified individuals who have been trained in our advanced clinical approach and standards.

The COTA program is structured for people who currently have a career in healthcare but are seeking to advance their skills or would like to move into transitional care/short-term rehabilitation from other fields.

The Application Process

Interested candidates should email Jennifer McClelland at jmcclelland2@concorde.eduby Monday, June 30, to begin the process. Qualified candidates will:

• Complete and submit the application
• Complete an online test and an in-person test
• Submit an essay
• Participate in a phone interview
• Participate in a face-to-face interview

What You Can Do to Help

Consider all the people you work with every day and discuss the COTA program with colleagues. It is a fantastic opportunity! Consideration for the Associate’s degree program will be given to all employees within the Golden Living family of companies who meet the following qualifications:

• A full-time employee within the Golden Living family of companies for at least one year
• Met or exceeded performance expectations on his/her most recent performance review
• No disciplinary action on record within the past 12 months
• Basic computer skills

If you have any questions or want to become a candidate, email Jennifer McClelland at jmcclelland2@concorde.edu.

Attachment: COTA Training Brochure

Compliance Is By Your Side

• All Employees

You may not be thinking about the Golden Living Compliance Department very often, but we want you to know that we’re by your side when you need us. Compliance isn’t just about rules and regulations, security and privacy, training, or reporting non-compliance issues when you see them. Compliance is about stepping up, leading by example, and creating a “Just Culture” of compliance.

What’s New?

We want to bring to your attention the resources the Compliance Department has to support you.

You’ll start noticing the colorful “We’re By Your Side” artwork to draw your attention to the new information, including helpful tips, that we’re going to provide to you on a regular basis. So keep an eye out for these messages in InnerCircle and other company communication outlets.

Your Compliance Team

While you’re encouraged to go to your supervisor first if you need help with a compliance issue, the Compliance team is always by your side to provide additional support.

If you have a concern that you feel cannot be handled at your local level, use the following contacts as your compliance liaison:

• Golden LivingCenters — Your Field Team Leader/Regional Vice President
• Aegis Therapies — Your Regional Vice President
• AseraCare — Your Regional Vice President
• Ceres Purchasing Solutions — Senior Vice President of Facility Maintenance
• 360 Healthcare Staffing — Director of Operations
• Golden Living Administrative/Corporate Support — Your Department Vice President

You can also call the toll-free Customer Response and Compliance Hotline at any time: 1-800-572-9981. All calls are confidential, and you may remain anonymous if you choose.

If you have questions for us, call the Compliance Department at 800-613-5989.

The Compliance team is pleased to be by your side and support you in providing quality care to our patients and residents. We look forward to growing our partnership with you.

Attachment: Compliance By Your Side Screen Savers

Get AlixaRx Updates on Monthly Call: Sign Up in LMS

Attention:

• Executive Directors
• Directors of Nursing Services
• Facility Business Office Coordinators
• Business Office Managers
• Business Office Consultants
• Directors of Business Office Operations

A monthly call has been set up in the LMS for facilities getting ready to transition to AlixaRx pharmacy services, as well as for those facilities already transitioned who want more information about the monthly billing process.  This monthly session will cover the billing process, monthly statements, process for questioning charges, as well as other frequently asked questions.

A member of the Golden Living Pharmacy Services Team and a Manager from the AlixaRx Central Billing Office will facilitate this call each month.

Please log in to the LMS to sign up. The AlixaRx Monthly Billing course is located in the Financial Training section of the LMS.

Questions, please contact the Pharmacy Services team at GLPharmacyTeam@goldenliving.com

Wells Fargo Now Taking Electronic Signatures for Resident Trust Petty Cash Accounts

Attention: Business Office Consultants / Business Office Managers

We are excited to announce that Wells Fargo has updated their signature card process.   The bank will now accept an electronic version of the signature card instead of originals.  This means you will no longer have to mail the original signature card to corporate.  This will speed up the update process!

Requesting New and Updating Account Signers

Going forward, please contact RFMS directly at 800-632-7367 when you need to update your resident trust petty cash checking account signers.  RFMS will email a signature card with your facility specific information already pre-printed on the form, including any current signers.  All you need to do is:

• Add any new signers along with their signature in Section IV of the form.
• If applicable, list any signers that should be deleted.
• Scan the signature card to treasury@goldenliving.com and we will finish processing the signature card.

The electronic update is only available for Wells Fargo.  Do not forget to update the local resident fund account signers if you do not use Wells Fargo for your local deposits.  For other local banking relationships, we will still need the original signature card to process any changes.

Please click here for the Wells Fargo Signature Card Update Instructions.  If you have any questions, please feel free to contact Rhonda Fow at (479) 201-4733.